Processing Time
Orders are normally processed and shipped within 1-2 business working days (Monday through Friday, excluding Holidays).
Large or custom orders may need additional processing time. If there is a delay in shipping your order we will contact you by email or phone.
United States Shipping Options
USPS Priority Mail: Delivery time 2-3 days, although it could take as long as 5 days.
USPS Ground Advantage: Delivery time is usually 5-8 days. This option is only available for packages weighing less than 15 oz.
UPS 2nd Day: 2 day service Monday-Friday. No weekend delivery. Orders placed over a weekend will ship the following Monday. Inclement weather can delay delivery.
UPS Overnight: Overnight delivery Monday-Friday. No weekend delivery. Available by request for in stock items only. Inclement weather can delay delivery.
International Shipping
We are currently only shipping to Canada and Australia.
International Orders: The billing address on your credit/bank card must match what is on file with the bank. You may be asked to provide documentation that you are the card holder if our credit card processor is unable to verify your billing address. This documentation will require you to fax us a copy of the front and back of your credit card and sign an authorization form.
International Shipping Options:
USPS Global Priority Mail packages are usually delivered in 15+ days.
This does not include the additional time it may take to process through customs. Tracking numbers are provided when your order is shipped.
Duty Fees
It is customary for the duty fees to be paid when you import items from other countries. This fee is not included in the shipping charges. Your local customs office charges and collects these fees.
Insured Packages and Signature Required Packages
Sometimes your package will be insured and or require a signature if the value is over $300.00. This is for your protection. If you are not home, the delivery service will leave a notice.